Reference

Terms and Conditions That Govern Your 8kfbd Account

These terms set out what you agree to when you open and use an account on 8kfbd — including how deposits through bKash, Nagad, and Rocket are handled, what conduct is expected, and how access eligibility is determined by your local law and region.

Account eligibility depends on local lawbKash, Nagad, Rocket wallet rules applyOne account per person8kfbd reserves the right to update these termsBangladesh-region access subject to applicable law
8kfbd Terms and Conditions That Govern Your 8kfbd Account
HOW WE OPERATE

Account Security and How We Apply These Terms

We enforce these terms consistently across all accounts. Below is how we handle the areas that matter most to you — account security, wallet verification, data retention, and your right to request changes.

Account Security

Each account is protected by OTP verification at login. You are responsible for keeping your credentials private. Any breach must be reported to support immediately so we can act on it.

Wallet Verification

When you link a bKash, Nagad or Rocket number to your account, that number must match the name on your registered profile. Mismatches delay withdrawal processing until verification is complete.

Data Retention

We retain account data for as long as your account is active and for the period required after closure under applicable record-keeping obligations. You may request a summary of stored data by contacting support.

Requesting Changes

To update registered details — including your linked mobile wallet number — submit a request via live chat or email with identity confirmation. Changes take effect once our team verifies the request.

TERMS QUERIES

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a decision made under them was applied incorrectly to your account, contact our support team directly. We handle terms-related queries through the channels below. For wallet disputes involving bKash, Nagad or Rocket transactions, include your transaction reference when you write in — it speeds up the review considerably.

Team online

Live Chat

Available directly from your account dashboard. Raise a terms query or flag a wallet dispute and a support agent will respond in the same session.

Email Support

Write to our support address for detailed terms questions. Attach any relevant transaction references for bKash, Nagad or Rocket deposits so we can locate the record.

Account Help Centre

Log in and visit the Help section to find your terms version, review past communications, and submit a formal terms-related request from your account page.

Common Questions About These Terms

These are the questions we receive most often about how our terms work in practice — covering account rules, wallet conditions, and what happens if circumstances change.

Access depends entirely on your local law and eligible region. These terms do not override local legal restrictions. You are responsible for confirming whether use is permitted where you are located.

If your account is suspended for a terms breach, wallet balances are held pending a review. We will contact you through your registered details to explain the decision and the next steps available to you.

No. These terms permit one account per person. Operating multiple accounts is a breach of our terms and may result in account closure and forfeiture of any wallet balance linked to the duplicate accounts.

The version date at the bottom of this page changes whenever a revision is made. For changes affecting bKash, Nagad or Rocket wallet rules, we send a notification directly to your account dashboard.

Contact support via live chat or email and state that you want a data summary. Our team will process the request and provide what we hold on your account within a reasonable timeframe.

Deposits made through bKash, Nagad or Rocket must come from a wallet registered in your own name. Third-party wallet transfers are not accepted under these terms and will be returned or held for verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.